The Website is owned and operated by Wollongong City Lawyers Pty Ltd (ABN 747 600 556 278) (we or us).
We are committed to providing you with the best possible customer service experience. We adhere to the Privacy Act 1988 (Cth), which sets out how we collect, store, use, disclose and protect your personal information provided to us via this website or by any other means in connection with any product or service we offer.
Personal information is information we hold about you that identifies you, or from which your identity can be reasonably determined.
We will, from time to time, receive and store personal information that you enter into Website or that is provided to us directly or given to us in other forms.
We may occasionally engage other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or for verification of client identity.
Those companies will be permitted to obtain only the personal information they need to deliver the service.
We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
For all property transactions, we use PEXA. By engaging our services, you also agree to PEXA's privacy policy: https://www.pexa.com.au/privacy-policy/
We collect your personal information so we can:
1. Process and facilitate arrangements for the provision of conveyancing and any other legal services requested by you.
2. Only if you agree, we may contact you with marketing and promotional materials regarding our offers or promotions, and those of our related entities as disclosed from time to time in this privacy policy. If you receive a marketing email from us, you can opt-out from that particular category of marketing email by clicking on the “Manage Preferences” link or the “Unsubscribe” link at the bottom of the email.
At other times, we collect your personal information to develop insights about you so that we can better understand your preferences and interests. We do this to personalise your experience, identify products and services that may be of interest to you and enhance the products and services offered by us or our related entities.
You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide our products and/or services to you.
We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like access your information, please let us know. You will be required to put your request in writing for security reasons.
We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.
We may from time to time use cookies, pixels and other tracking technologies on our Website.
Cookies are very small files a website uses to identify you when you come back to the site and to store details about your use of the site.
Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.
Our cookies may collect your IP address, the date and time of your visit to our Website, the pages you viewed and the type of browser you used.
We also use web tracking/analytic tools that generate detailed statistics about traffic to our Website and how you interact with advertisements on our Website and third party websites.
In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads. These ads may appear on this Website or other websites you visit. These tools can also measure and record conversions and sales.
The cookies and web-tracking tools allow our Website to interact more efficiently with the device you are using and to help us improve the content and functioning of our Website.
We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Website.
We welcome your comments regarding this Privacy Policy.
If you have any questions about this Privacy Policy and would like further information, please contact us via email to hello@wollongongcitylawyers.com.au or via phone (02) 4244 4947.
